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OUR POLICIES
Please Read Our Policies To Guide You With Your Reservations.
Reservations
For us to confirm the right type of vehicle for you, we advise placing your request a minimum of 30 to 45 days prior to your travel date. All reservations are subject to availability. If you are making last minute booking, kindly call us right away so we can check if your required service can be provided. Last minute reservations have no guarantee, but we will surely check for openings to accommodate you. Otherwise, we will offer alternatives and suggestions.
Special Care
KAWIKA JOE’S LIMOUSINE HAWAII is a child, elderly, and disabled-friendly company. Any disability requiring special attention should be reported at the time of booking. KAWIKA JOE’S LIMOUSINE HAWAII will make all reasonable attempts to accommodate the needs of disabled passengers.
- Full payments for services must be received prior to service. We accept credit cards. Credit cards accepted are VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER.
International Ordering
For international charges/payments to KAWIKA JOE’S LIMOUSINE HAWAII LLC are denominated in US Dollars (US$) when charged.
Cancellation Policy
- Cancellation must be in writing and emailed to kawikajoes@gmail.com
- Airport Transfers- Full refund with 24 hour written notice before date of service.
- Daily Tours Full refund with 48 hours written notice before date of service.
- Charters- Full refund with 72 hours written notice before date of service.
- Private Tour- Full refund with 7-day written notice before date of service.
- No shows will incur full charges. THERE WILL BE NO REFUND.
Prom, Concert, Special Event or Special Occasion Cancellations
Reservations for proms, concerts and all Special Events & Occasions must be cancelled at least one week prior to service date to receive a full refund. Cancellation less than 1 week to booking, no refund. Any reservation within one week of service date is considered a final sale, and is non-cancelable and non-refundable.
- All refunds will be credited to your account within 3 to 5 business days after the cancellation date.
- If you need to change your tour date because of a change in schedule, there will be no extra charge for you; however, all new reservations are subject to availability.
- KAWIKA JOE’S LIMOUSINE HAWAII may change the previously reserved vehicle types should problems or delays arise. Higher-priced vehicle upgrades are complimentary. Price difference for vehicle downgrades will be refunded to your account.