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FAQs
General
We service 24/7 for your peace of mind.
No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.
Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
As a premium limousine service provider, KAWIKA JOE’S LIMOUSINE HAWAII charges no additional fee for meet-and-greet service.
KAWIKA JOE’S LIMOUSINE HAWAII Operates in all the Cities of Oahu.
Yes, KAWIKA JOE’S LIMOUSINE HAWAII’S dedicated event team will handle the entire ground transportation organization and logistics for your events or VIP services. Leave the planning, implementation, and onsite coordination to us, so you can focus on enjoying your event.
Reservations
Which channels can I use to book, change, and cancel the service?
The most convenient way to book, modify, or cancel your service is via our website at www.kawikajoeslimousinehawaii.com but you can also always call us directly by phone. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only. Any modification, cancellation, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur.If you amend the originally booked service without notifying our office first, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to.
At KAWIKA JOE’S LIMOUSINE HAWAII, there are several different ways to book our transportation services, so you can choose the one that suits you best.You can book for yourself or on behalf of others via website (www.kawikajoeslimousinehawaii.com), email (www.kawikajoes@gmail.com), phone (+1 808-352-2051) or (Toll Free +1 866-352-2051).
Online reservations should be requested 24 hours prior to your scheduled transportation service to confirm the availability.
Reservation confirmations are sent via email immediately after our booking procedure is completed from your side.
Airport Transfers
Our chauffeurs greet passengers inside the airport, at the exit after baggage claim with a personalized pickup name board. At cruise ports, bus terminals and other public transportation stations, the KAWIKA JOE’S LIMOUSINE HAWAII chauffeur will wait in the nearest designated passenger pickup area. The chauffeur holding a pickup name board will wait for you outside of the vehicle.
Our chauffeurs greet passengers inside the airport, at the exit after baggage claim with a personalized pickup name board. At cruise ports, bus terminals and other public transportation stations, the KAWIKA JOE’S LIMOUSINE HAWAII chauffeur will wait in the nearest designated passenger pickup area. The chauffeur holding a pickup name board will wait for you outside of the vehicle.
The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our Customer Care Team and present your confirmation number to them. Your chauffeur will be directed to the confirmed location instantly.
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
Please provide your flight number for the airport pickup when booking and we will track the status and adjust the pickup time for any delays or early arrivals (when possible).
More General Questions
Yes, all the vehicles are fully licensed and insured.
Yes, we provide infant, toddler and booster seats.
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. KAWIKA JOE’S LIMOUSINE HAWAII reserves the right to charge a delivery fee for returning lost items if found. Please note that KAWIKA JOE’S LIMOUSINE HAWAII is not responsible for lost or damaged items left in the vehicles.
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
No, smoking is not allowed in our vehicles. This includes cigarettes, e-cigarettes, cigars, and other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.
Our chauffeurs are always timely dispatched and they are at the pickup location at least 15 minutes prior to your booking time. Even with the help of traffic monitoring and travel guidance, unexpected delays may occur in rare instances. In such cases, our Customer Care Team would call you and update you on the chauffeur status. If you do not see our chauffeur, please contact our office immediately.
The chauffeur’s name and mobile telephone number will be sent to you one day before the pickup via email. If you booked for someone else, the chauffeur’s contact information will be sent to the email address provided in the booking process.
The chauffeur’s name and mobile telephone number are sent one day prior to your pickup via email. You can contact the chauffeur directly, if needed, but we encourage you to contact our office and our Customer Care Team will assist you instantly.
If for any reason you do not see your chauffeur, simply contact our office. Our Customer Care Team is always aware of where the vehicle is and is on duty 24/7 to assist you.
All our chauffeurs have done the necessary training and hold the licenses and insurances required to provide the chauffeur service in Oahu, Hawaii. We also conduct The Quality Assurance Program to ensure our chauffeurs meet our strict standards and requirements. It includes reliability, safety, professional appearance, language skills, and friendliness.
You can make changes to your existing bookings by calling our office or emailing us. Any modification, additional stops or service that is different than the originally booked service may result in additional charges. Please note that short-term changes cannot be guaranteed by KAWIKA JOE’S LIMOUSINE HAWAII. Any modification, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur but with our Customer Care Team only. If you amend the originally booked service without notifying our office, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to. After the service, we will send you a payment link for additional service costs or an updated invoice with the new service information.
You can request additional stops by checking the Need a stop box when placing a quote request, by entering the stops in the Special request or additional service information field, or simply, by emailing us. If you want to make multiple or lengthy stops, we highly recommend booking an hourly service in order to guarantee the availability of the chauffeur. You can make as many stops during an hourly service as you need.
The maximum luggage allowance shown for each vehicle is based on safety, so we strongly advise you not to exceed the limit. If you are traveling with more luggage than the allowance, then make sure you book a vehicle large enough, or enough vehicles, so that all your belongings can be transported without going over the maximum luggage capacity. Our chauffeurs retain the right to refuse the service based on the amount of additional luggage, and excess luggage may also result in additional charges. If you are not familiar with the vehicle maximum luggage allowance, please contact us and we would be glad to assist you.
Yes, the additional stops are charged per stop.
Yes, unscheduled waiting time is charged.
No. Your complimentary waiting time starts at your scheduled pickup time, regardless of how early the chauffeur arrives. By providing your flight number, or ship’s name, when booking, your chauffeur will be able to track your arrival time and adjust the pickup in case of any delays or early arrivals.
The prices shown are always per vehicle and do not include all taxes, or gratuities. The number of passengers does not affect the price.
Our service must be paid in advance. The service is booked the moment the payment is made.
Your rate is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please contact our Customer Care Team to review your charges.